FAQ
🐯 About Orders & Products
Are your products handmade?
Yes! Every single item is illustrated, designed, and handmade by me. All physical products are created in my own little office space with care and love. :)
Can I request a custom sticker or illustration?
Yes, absolutely. For custom requests, feel free to email me at julieclaire@web.de.
Do you restock sold-out items?
Yes, I do restock. If there’s something specific you’d love to see again, just message me on Instagram (@Jctopia) or via email. I truly appreciate your feedback!
📦 Shipping & Delivery
Where do you ship from?
I ship everything from Germany.
How long does shipping take?
🇩🇪 Within Germany: 2–5 business days
🇪🇺 Within the EU: 3–10 business days
🌍 International: Shipping times may vary depending on your country
Can I track my order?
Yes — tracked shipping is available at checkout for an additional cost. I always recommend it to ensure your order arrives safely.
What happens if my order gets lost in the mail?
I’m not responsible for lost mail, especially with untracked shipping. To avoid this, please choose the tracked option if you're worried about delivery issues.
🔁 Returns & Issues
Can I return or exchange an item?
No, I don’t accept returns or exchanges unless the item is flawed or damaged.
My item arrived damaged — what do I do?
If something arrives damaged, please reach out to me at julieclaire@web.de with a photo, and I’ll take care of it.
I made a mistake in my shipping address — can I change it?
If your order hasn’t shipped yet, yes! Email me (julieclaire@web.de) ASAP with your correct address and order details. Once it’s shipped, I can’t make changes anymore.
💳 Payments
What payment methods do you accept?
I accept a wide range of secure payment options, including:
PayPal, Klarna, Apple Pay, Google Pay, Visa, Mastercard, American Express, UnionPay, and Shop Pay.
Your payment is processed safely and securely via Shopify’s encrypted checkout system.
🌱 Other
Where can I follow you for updates and product launches?
I have an Instagram @Jctopia
and a YouTube Channel JulieClaire
Do you work with retailers or offer wholesale?
Nope — everything in my shop is created, packaged, and shipped by me. I purchase my supplies from trusted retailers, but every finished piece is 100% me-made. 💌